Terms of service

These terms govern the use of utopiasalento.it and the services offered online by Escursioni La Torre SRL (hereinafter "we", "Utopia").

By using the site you accept these terms. If you do not accept them, do not use the site.

1. Services offered

  • Table booking: submission of a booking request for a table in the dining room/terrace of the venue.
  • Takeaway order: order of deli products for pickup at the counter.
  • Private event inquiry: submission of an inquiry for the use of venue spaces for private events.
  • Optional account: registration to manage personal bookings and orders.

Use of the site is free. For orders with online payment the terms of the PSP indicated at checkout apply.

2. Bookings

  • The booking is confirmed only after our acceptance (notification by email or phone).
  • The table is guaranteed for 1.5 hours from the booked time. Beyond 15 minutes of delay without notice we may reassign it.
  • Cancellations: notify us with at least 4 hours notice to avoid any penalties.
  • In case of repeated no-shows we may suspend the ability to book online.

3. Takeaway orders

  • The order is ready within 20 minutes of confirmation, unless otherwise indicated.
  • Pickup at the counter: present yourself with the order code.
  • Payment: on pickup (cash or POS) or online if the option is active.
  • Right of withdrawal: pursuant to Art. 59 of the Italian Consumer Code (Legislative Decree 206/2005), perishable food products or those prepared to order are excluded from the right of withdrawal.

4. Private events

The private event request is an inquiry, not a booking. We will contact you to define details, quote and sign the specific contract.

5. Acceptable use

It is forbidden to:

  • upload illegal, defamatory content or content infringing third-party rights;
  • use the site for purposes other than those intended (e.g. mass scraping, attacks);
  • create false accounts or use third-party data without authorisation.

We reserve the right to suspend accounts or reports that violate these rules.

6. Intellectual property

All content on the site (text, photos, logo, design) is the property of Utopia or its respective owners. It may not be reproduced without written authorisation.

7. Limitation of liability

Within the limits permitted by law, Utopia is not liable for indirect damages arising from technical unavailability of the site or errors by third parties. For food services the ordinary HACCP and food safety regulations apply.

8. Changes to terms

These terms may be updated. The date of the last update is at the bottom of the page. Changes take effect upon publication.

9. Applicable law and jurisdiction

These terms are governed by Italian law. For consumers the consumer's forum (residence/domicile) applies. For disputes with non-consumer users the competent forum is that of Utopia's registered office.

10. ODR — Online dispute resolution

The European Commission provides an online dispute resolution platform (ODR): ec.europa.eu/consumers/odr.

11. Contacts

  • Email: braceriautopia@gmail.com
  • Certified email (PEC): latorre.sas@legalmail.it
  • Phone: 0832 000 000

Last updated: · Version 2